Free Samples Service and Fabric Colours
Made to Measure Service
Secure Ordering and Payment
Our Privacy Policy
Delivery Services
Returns and Refunds
12 Month Product Guarantee
Pricing
Samples
Service and Fabric Colours
Our website has been designed to ensure that the fabric colours
you see on screen are as accurate as possible. However, due
to different computer settings the colours may vary slightly
from the actual product, and you will not always be able to
see the soft translucent qualities of some of our fabrics.
Because of this we recommend that you use our swatch sampling
service to ensure that the fabric you choose is perfect for
your home. Our swatch sampling service will be processed the
working day it is received, ensuring you a speedy service.
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Made
to Measure Service
You don't have to put up with badly fitting blinds any more.
All our blinds are made to your precise measurements, ensuring
that when you receive your blinds they will fit perfectly
and look fantastic. You won't find a better service for
made to measure blinds anywhere! Our service is made to measure
too! We treat each customer as an individual, so you can tell
us where you want your blinds delivered for your convenience.
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Secure
Ordering and Payment
We use a secure server for all order and payment transactions
so you can be confident in our security measures. If you place
your order today, it will be acknowledged straight away. Order
confirmation and a receipt of payment will be sent to you
the next working day. We accept payment by credit or debit
card only. You can choose to pay by Visa / Delta / Switch
or MasterCard.
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Our
Privacy Policy
As a customer of ours, your information will not be shared
with any third parties unless you have given your prior approval.
We are registered under the relevant Data Protection Legislation,
and ensure at all times your information is secure. We can
provide you with any information we hold about you if you
wish.
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Delivery
Services
We use top class couriers to deliver your blinds swiftly
and carefully. You can specify where you would like the product
to be delivered, and we'll ensure that it arrives on time.
Once you've placed your order, you will usually receive your
blinds within a few days, the exact time schedule will
be advised on receipt of your order and confirmed by email.
The is no charge for delivery, no matter how many blinds you
order. When you order samples, your request will usually be
despatched the same working day if we receive the request
before 3.30pm, and next working day if we receive it after
3.30pm. There is no delivery charge for this service.
Please note that special delivery arrangements can be made
at an additional cost. Please contact us for more information.
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Returns
and Refunds
Because every blind is custom made to your precise requirements,
once made, our products are suitable only to you, and therefore
cannot be re-sold. Because of this it is really important
that you are sure about the product you want, and also the
size you require. Read our how to measure section ensuring
that you have fully understood exact and recess measuring.
Always double check your measurements, and take advantage
of our samples service to be sure of your fabric choice.
We want our product to delight you! However, if when you receive
your blind you are not 100% happy with it - whatever your
reason - we can arrange for our couriers to collect it from
you. If you let us know within 7 days of receipt, when we
receive your blind back we'll give you a refund less a 30%
handling charge. If in the unlikely event that your blind
arrives damaged or is faulty, we will arrange for our couriers
to collect it from you, and upon receipt we'll give you a
full refund or arrange for a replacement to be made straight
away. It's your choice.
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12
Months Product Guarantee
We ensure every blind we manufacture exceeds our stringent
quality control checks - because we're so sure of the
high standard of our products, every blind we manufacture
comes with a complimentary 12 months guarantee. If your blind
develops a defect in materials or workmanship within 12 months
then all you need to do is contact us. We'll arrange for your
blind to be collected by our courier and a repair or
replacement will be provided without charge, providing the
product has not been subject to misuse or negligence. What's
more, we'll repair or replace and usually have your blind
back with you within 5 working days of receipt.
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Pricing
All our prices are inclusive of VAT, and delivery is free
per order, however many blinds you decide to order.
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Contacting
Us
Whether you want to contact us for help with our site, help
with measuring, help with ordering, order queries, returning
a product, comments on our site - whatever your query you
can contact us by e-mail at email@dream-blinds.co.uk, or you
can click through to the contact us section on our site.
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If
you're outside the UK
We're sorry, but at the moment we are only able to service
orders from within the United Kingdom. Please feel free to
e-mail us with your comments, or if you would like us to contact
you when we extend our service internationally, please register
using the contact us part of the site.
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