1. Can I order on-line?
Yes. Follow our step-by-step section of the site to see how easy it is to order either your blind or a sample from us. If you're not in the UK - we're sorry that we can't service your order at the moment. Please register on the contact us section of our site and we'll let you know when we extend our service internationally.

2. How do I know if my order has arrived?
You will be notified by e-mail immediately your order is received.

3. Is this site secure?
Yes. we have taken the necessary steps and use up to the minute technology to ensure that this site is secure for credit card payments. In addition, we have a strict privacy policy to ensure that your customer details are not shared with any third parties without your express prior consent.

4. Will you pass my information onto anyone else?
No. Not without your prior approval. we may from time to time contact you, unless you have requested not to be contacted by sending us an e-mail to email@dream-blinds.co.uk.

5. Will I be informed of any future special offers?
If you register or order with us we'll keep you up-to-date with what's going on - unless you ask us not to.

6. How do I know when I'll receive my blind and what happens if I'm not in?
After you have placed your order with us we will check all the details. Once the information has been checked we will advise you of your delivery date. It will normally be 5 full working days from placing your order, however the exact timeframe is advised on receipt of your order. If you are not in our couriers will leave you a note giving you details of how to re-arrange.

7. Can I change my order once I've submitted it?
Once your order has been submitted we are unable to cancel or change it once it has gone into our manufacturing process. If you decide that you want to change your order the best thing to do is contact us and we will try our best to make your changes.

8. What if my blind does not fit, what should I do?
Double check to see if they correspond to the original measurements supplied to us. If you are still having difficulty then contact us at email@dream-blinds.co.uk or phone us and we will discuss your individual needs.

9. I do not like my blind, what should I do?
If you contact us within 7 working days we will discuss your individual needs.

10. My blinds have arrived faulty - what should I do?
That's simple! e-mail us at email@dream-blinds.co.uk or phone us and we'll arrange for our courier to collect it from you as soon as possible. As soon as we receive your blind we will arrange for a new one to be made as soon as possible, or you can have a full refund if you prefer.

11. What happens if my blind becomes faulty - what do you suggest?
E-mail your problem to email@dream-blinds.co.uk, or call us and we can arrange for your blind to be collected. As soon as we receive your blind back we will either repair it or send you a new one if required. If this is covered under your 12 months guarantee we will provide this service free of charge.

12. If I need to return my blinds how do I pack them?
You'll need to pack them in the original packaging, or our customer services team can advise you if you no longer have the original packaging. Please contact us at email@dream-blinds.co.uk, or call us.

13. Do you sell any items other than those on this site?
We may be able to offer other products which are not currently featured on the web site - please e-mail us at email@dream-blinds.co.uk or call us with your query.